• Cancellation Policy

    cancellation Policy

Due to our intimate size, cancellations affect us greatly.
As a result, we must adhere to a strict cancellation policy.

Cancellation policy

Cancellations must be made in writing 30 days prior to arrival date. Bookings not cancelled by this time will be charged the following cancellation fees:

Within 7 days of arrival 100% of total rate charged.
Within 8 – 15 days of arrival 50% of total rate charged.
Within 16- 30 days of arrival 35% of total rate charged.

Group Booking and Cancellation Policy

Group Bookings are considered as parties of 4 rooms or more and are subject to the following booking and cancellation terms:

60 days prior to arrival – a non-refundable deposit of 50% of the total rate is due.
30 days prior to arrival – The remaining balance is due.

Cancellations must be made in writing 60 days prior to arrival date. Bookings not cancelled by this time will be charged the following cancellation fees:

Within 30 days of arrival 100% of total rate charged.
Within 31 – 60 days of arrival 50% of total rate charged.

Considerations for partial cancellations will be at our discretion.

Five-star Tree House accommodation in Kaikōura, South Island, New Zealand
  • Hapuku Lodge + Tree Houses was easily one of the most memorable places we’ve ever stayed. Every meal felt thoughtful and local, and the service was warm without being over the top.”

    Mark

  • Celebrated our anniversary with lunch here. The service, food and wine were really so wonderful. Started with an aromatic, delightful soup, followed with fish of the day in a red curry sauce, then to finish, affogato. Just the best. Fantastic way to celebrate.”

    No Name Dining

  • A truly exceptional hotel. Excellent food in the restaurant – including the best sourdough bread and home-produced olive oil – and the banana bread at breakfast was totally delicious too!”

    Adrienne

  • Everyone was so kind and went above and beyond to ensure we had a perfect stay. And the restaurant. There aren’t enough words to properly describe how good the food was here. Eat everything.”

    Colleen

  • We stopped by for lunch. The food was incredibly fresh. The staff fit us in quickly and were accommodating – they were friendly and extremely professional. We highly recommend eating here.”

    Philly

  • The service from check-in to check-out was exceptional, right down to the room-service team wishing us a great day. Pool, spa, sauna facilities were all top-notch.”

    NZ Foodie

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