• Cancellation Policy

    cancellation Policy

Due to our intimate size, cancellations affect us greatly.
As a result, we must adhere to a strict cancellation policy.

Cancellation policy

Cancellations must be made in writing 30 days prior to arrival date. Bookings not cancelled by this time will be charged the following cancellation fees:

Within 7 days of arrival 100% of total rate charged.
Within 8 – 15 days of arrival 50% of total rate charged.
Within 16- 30 days of arrival 35% of total rate charged.

Group Booking and Cancellation Policy

Group Bookings are considered as parties of 4 rooms or more and are subject to the following booking and cancellation terms:

60 days prior to arrival – a non-refundable deposit of 50% of the total rate is due.
30 days prior to arrival – The remaining balance is due.

Cancellations must be made in writing 60 days prior to arrival date. Bookings not cancelled by this time will be charged the following cancellation fees:

Within 30 days of arrival 100% of total rate charged.
Within 31 – 60 days of arrival 50% of total rate charged.

Considerations for partial cancellations will be at our discretion.

Five-star Tree House accommodation in Kaikōura, South Island, New Zealand
  • Amazing accommodation with beautiful views, wonderful food and fantastic hospitality! We also enjoyed the pool, hot tub and sauna. One of our favourite stays in NZ!”

    Susan

  • Felt very welcome and at home. The Lodge was fantastic, with heated pool and spa treatments. Our room was huge and the Japanese bath tub was outstanding.”

    Alexanders

  • The weather was cool during our stay, but not too cool to experience the mineral swimming pool for the first time – the hype is real! We warmed up in the spa followed by a sauna.”

    Michelle

  • The service from check-in to check-out was exceptional, right down to the room-service team wishing us a great day. Pool, spa, sauna facilities were all top-notch.”

    NZ Foodie

  • Hapuku Lodge + Tree Houses was easily one of the most memorable places we’ve ever stayed. Every meal felt thoughtful and local, and the service was warm without being over the top.”

    Mark

  • Every bit of our stay was perfect. The staff were all wonderful and made an effort to know us by name. The spa was very good value compared to 5-star resorts and was a lovely, personal experience.”

    DRM

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