• Cancellation Policy

    cancellation Policy

Due to our intimate size, cancellations affect us greatly.
As a result, we must adhere to a strict cancellation policy.

Cancellation policy

Cancellations must be made in writing 30 days prior to arrival date. Bookings not cancelled by this time will be charged the following cancellation fees:

Within 7 days of arrival 100% of total rate charged.
Within 8 – 15 days of arrival 50% of total rate charged.
Within 16- 30 days of arrival 35% of total rate charged.

Group Booking and Cancellation Policy

Group Bookings are considered as parties of 4 rooms or more and are subject to the following booking and cancellation terms:

60 days prior to arrival – a non-refundable deposit of 50% of the total rate is due.
30 days prior to arrival – The remaining balance is due.

Cancellations must be made in writing 60 days prior to arrival date. Bookings not cancelled by this time will be charged the following cancellation fees:

Within 30 days of arrival 100% of total rate charged.
Within 31 – 60 days of arrival 50% of total rate charged.

Considerations for partial cancellations will be at our discretion.

Five-star Tree House accommodation in Kaikōura, South Island, New Zealand
  • Hapuku Lodge + Tree Houses was easily one of the most memorable places we’ve ever stayed. Every meal felt thoughtful and local, and the service was warm without being over the top.”

    Mark

  • Celebrated our anniversary with lunch here. The service, food and wine were really so wonderful. Started with an aromatic, delightful soup, followed with fish of the day in a red curry sauce, then to finish, affogato. Just the best. Fantastic way to celebrate.”

    No Name Dining

  • The weather was cool during our stay, but not too cool to experience the mineral swimming pool for the first time – the hype is real! We warmed up in the spa followed by a sauna.”

    Michelle

  • Felt very welcome and at home. The Lodge was fantastic, with heated pool and spa treatments. Our room was huge and the Japanese bath tub was outstanding.”

    Alexanders

  • We stopped by for lunch. The food was incredibly fresh. The staff fit us in quickly and were accommodating – they were friendly and extremely professional. We highly recommend eating here.”

    Philly

  • For a 20th anniversary celebration, this was perfect. We enjoyed a massage on-property, which was fantastic. The level of service, in our opinion, was above a 5-star.”

    Aubrey

Stay In Touch

Subscribe to our quarterly newsletter for special offers & packages, and seasonal updates.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.


top